Dear Blue Cross Medi-CAL,
I hate you, but I have no choice but to deal with you. I hate that I have to jump through obstacles just to talk to a representative. Is there something wrong with your call system? I can’t seem to get an actual human being to talk to me. I had to go through your partner, L.A. Care, in order to talk to one. I find it weird that I had to ask someone from your partner network in order to connect me to your representative. Why couldn’t I just call your number, that’s in the back of the insurance card you sent me, and directly talk to someone who can answer my questions? Why am I just presented with options?
I hate that I already went to three pharmacies in your network and I still haven’t been able to receive my medication. I understand that you don’t cover Escitalopram unless I have prior authorization, but it’s just Escitalopram! I’m not asking for Lyrica or Vicodin. A common generic at a tiny dose of 10 milligrams! Also, I don’t understand why you didn’t call my psychiatrist to tell him about the change. He’s the one that prescribed me Escitalopram, he’s supposed to know this and tell me, not the other way around.
I’ve been running all over town like a chicken with its head off. I know it’s cliché, but it’s true! Not only did I go to three pharmacies, I went to my local Mental Health Urgent Care Center. They were no help because I had to wait for a period of time before I could be seen and the psychiatrist evaluation would have taken three hours. Hell no, I’m not waiting! There has been too much waiting with no results.
I’m frustrated. I want my medication. Is that so hard to ask?
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